Can I put cameras in my business without telling anyone?
No. In a business or a residents' community you must display a visible sign informing people of the CCTV area, keep a record of processing activities, delete footage within a month, and not record the public street more than strictly necessary, nor rest areas or changing rooms. We put the sign up for you and explain the rest when we install.
How many days does it record?
It depends on the number of cameras, the resolution and the drive. As a guide, 4 cameras at 4 MP with a 2 TB drive record about 15 days continuously, and considerably more if they only record on motion. In a business or a residents' community the law requires footage to be deleted within one month at most, unless it captures a crime: in that case it's kept and handed to the police. We size the drive for that period.
Can I watch from my phone without paying anything monthly?
Yes. The apps from the manufacturers we work with (Dahua, Hikvision, Uniview, Ajax and Vesta) are free and the connection runs over your own internet line. The only fee you can take out, if you want, is our maintenance plan.
Which camera brand do you fit?
We work with Dahua, Hikvision, Uniview, Ajax and Vesta. No single one is best for everything: it depends on the resolution and analytics you need, what you already have installed and the alarm they'll be integrated with. Your quote tells you which we recommend and why.
Can the cameras be integrated with the alarm?
Yes. If the cameras and alarm are from the same manufacturer (Dahua, Hikvision, Ajax or Vesta) you control everything from one app and every activation comes with its video. If they're different brands, in most cases they can still be linked; we check before quoting.
Can the cameras be connected to a monitoring centre?
Yes. When the alarm goes off, the alarm receiving centre (ARC) can view the camera images to confirm whether there's an intrusion before alerting the police. We work with the Tecalsa and 3D Seguridad monitoring centres. It's common for businesses, warehouses and residents' communities. If you'd rather manage it yourself, the cameras work just the same without a monitoring centre and with no fee.
Do you do large installations, with many cameras or several sites?
Yes. As well as kits for small businesses and homes, we carry out projects for hotels, residents' communities, industrial parks and companies with several sites: site survey, project with plans, phased installation without disrupting your operations and a maintenance contract.
What happens if the power or internet goes down?
Without internet, the camera keeps recording to the local drive; you only lose remote viewing until it comes back. Without power, everything stops unless we install a UPS, which keeps a recorder and four cameras running for one to two hours.
Can you use cameras I bought online?
Almost always. If they're from a well-known brand we install and configure them, and only charge for labour. If they're from a brand with no support, we tell you before touching anything.
Do you install outside Tenerife?
Yes. Our shop is in Adeje and most installations are in Tenerife, but we carry out video surveillance and alarm projects across the rest of the Canary Islands. Tell us about it and we'll plan the trip around the installation.
How do I get a quote and how long does it take?
Fill in the form below or message us on WhatsApp with two or three photos of your premises or home and what you'd like to cover. With that we can give you a rough idea the same day; the final quote, including equipment, labour and IGIC (the Canary Islands sales tax), comes after a 20-minute visit, free of charge in the south of the island.