LEGAL

Privacy policy

Last revised: 2 November 2026

This is a courtesy translation. In case of discrepancy, the Spanish version prevails.

Who is the data controller

Dalmon Sistemas S.L. (OK Computer), tax ID (NIF) B76726504, C/ Agustín Millares 6B, 38678 Armeñime, Adeje (Santa Cruz de Tenerife). Email: info@okcomputertenerife.com. Phone: 922 71 73 90. We have not appointed a data protection officer because we are not required to; for any privacy matter, write to us at the email address above.

This policy applies to this website, to any enquiries you make by phone, WhatsApp or email, and to our relationship with our customers. It complies with Regulation (EU) 2016/679 (the GDPR, RGPD in Spanish) and Spain's Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD).

What data we process, why and on what legal basis

Quote requests and enquiries

Data: name, phone number, email address, business name, services you are interested in and the message you write.
Purpose: to reply to you, prepare and send you the quote and, if you ask, arrange a visit.
Legal basis: your consent when you tick the box and submit the form or when you contact us (Art. 6.1.a GDPR), and taking pre-contractual steps at your request (Art. 6.1.b).
Retention: as long as needed to deal with your request and, if it does not lead to a contract, up to one year. After that it is deleted.

Customers

Data: identification and contact details, installation address, billing details and the technical data needed to provide the service (equipment, incidents, authorised access).
Purpose: to perform the contract: installation, maintenance, support and warranty, invoicing and payment collection.
Legal basis: performance of the contract (Art. 6.1.b GDPR) and compliance with legal obligations, such as tax and commercial ones (Art. 6.1.c).
Retention: for the duration of the relationship and, afterwards, for the periods required by law (generally between four and six years, depending on the obligation).

When we process data on behalf of our customers

When we install and maintain our customers’ camera, alarm, access control, time-tracking or POS systems we may have access to personal data for which the customer is the controller (images, entry logs, clock-ins, data about their own customers). In those cases we act as a data processor (Art. 28 GDPR): we only access the data when the service requires it, follow the customer’s instructions, keep it confidential and sign a data processing agreement with them.

CCTV in our shop

Data: images of people entering the shop in Armeñime. There are information signs at the entrance.
Purpose: security of people, property and premises.
Legal basis: legitimate interest in security (Art. 6.1.f GDPR and Art. 22 LOPDGDD).
Retention: a maximum of 30 days, unless the footage must be kept to prove an incident or handed over to the authorities.

Browsing this website

As with any web server, the hosting provider may technically log your IP address, the date and time and the page requested, solely to ensure the service works properly and securely. The legal basis for those logs is our legitimate interest in the security of the service (Art. 6.1.f GDPR); the provider keeps them for a short period and then deletes them.

Page-view statistics (our own cookie-free counting)

We count page views in an aggregated, anonymous way: page, language, referring domain and type of device. We use no cookies, IP addresses or identifiers for this, so the data cannot identify anyone and is not personal data. It is stored on the Supabase servers in the European Union that we already use for our management application. If your browser has “Do Not Track” or Global Privacy Control switched on, your visit is not counted.

Web analytics (Google Analytics)

Data: a random identifier stored in a cookie, the pages you visit, the date and time, the type of device and browser, your approximate location (city) and where the visit came from. Google Analytics 4 does not store IP addresses. We cannot tell who you are from this data.
Purpose: to obtain usage statistics for the website in order to improve it. They are not used for advertising or profiling.
Legal basis: your consent (Art. 6.1.a GDPR and Art. 22.2 LSSI-CE), which you give in the cookie notice and can withdraw at any time under “Cookie settings”, at the bottom of every page. If you do not give it, nothing is measured.
Retention: the cookies last 12 months from your last visit and the data is kept in Google Analytics for a maximum of 14 months. Details in the Cookie policy.

Marketing communications

We will not send you marketing communications by email or other equivalent means unless you have previously requested or agreed to them (Art. 21 LSSI-CE, Spain's Information Society Services and E-commerce Act).

Offers newsletter

Data: your email address, the language and page you signed up from, and the date and version of the text you accepted.
Purpose: to send you offers and news by email from OK Computer and its brands Tenerife TPV and Ajax Tenerife.
Legal basis: your consent, given by ticking the box and pressing “Sign me up” (Art. 6.1.a GDPR and Art. 21 LSSI-CE). You can withdraw it at any time using the unsubscribe link in every email or by writing to info@okcomputertenerife.com.
Retention: until you unsubscribe. After that we keep only the record of the unsubscription, so as not to write to you again.
Recipients: the list is stored on the Supabase servers in the European Union that we use for our management application. It is not shared with third parties or used for anything else.

Who receives your data

We do not share your data with third parties for marketing purposes. It is only disclosed to:

Providers that process data on our behalf (data processors), under a contract in line with Art. 28 GDPR: the web hosting provider (Hostinger), our customer management application, which receives the requests sent through the web form (Supabase; the data is hosted in the European Union, in Ireland), the invoicing platform (Zoho), the email service (Google Workspace), web analytics if you accept it (Google Analytics, by Google Ireland Limited) and our tax and accounting advisers.
The manufacturer or service provider when you contract equipment with a cloud service (for example, an alarm control panel or a camera system with remote access).
The partner companies that do the work we don't do ourselves (those on the “Equipment & installations” page: building work, furniture, appliances, electrical work, signage and marketing, advice and insurance, cleaning, removals or custom computers), only if you ask us for one of those services and give us your permission: we pass on your name, your phone number or email and what you need so they can quote. From then on, that company is responsible for your data.
The Agencia Tributaria and other public administrations and authorities where required by law; and the police and law enforcement agencies or the courts, in the case of CCTV footage.

International transfers

Some of the providers mentioned, such as Google (email and web analytics), Meta (WhatsApp) or Supabase (a US company, although our application’s data is hosted in Ireland), may process data outside the European Economic Area, in particular in the United States. They do so with the safeguards required by the GDPR: an adequacy decision by the European Commission (for example, the EU-US Data Privacy Framework for certified companies) or standard contractual clauses.

Your rights

You can exercise your rights of access, rectification, erasure, objection, restriction of processing and portability, and withdraw your consent at any time (without affecting processing carried out before withdrawal), by writing to info@okcomputertenerife.com or by post to our address, stating the right you are exercising and enclosing a copy of your ID document. We will reply within one month at most.

If you believe we have not properly dealt with your rights, you can lodge a complaint with the Spanish Data Protection Agency (aepd.es).

Where the data comes from

You provide the data yourself. If you are the administrator, president or representative of a residents' association or a company, any contact details of residents or employees you give us for an installation must have been obtained lawfully; we will only process them to provide the contracted service.

Obligation to provide data and automated decisions

The fields marked as mandatory in the form are needed for us to reply; without them we cannot deal with your request. We do not make automated decisions or create profiles with your data.

Security measures

We apply appropriate technical and organisational measures to protect your data against unauthorised access, loss or alteration: encrypted connection (HTTPS), access control, backups and a duty of confidentiality for the people who handle it.

Minors

This website is not aimed at children under 14. If you are under that age, do not send us personal data without the permission of your mother, father or guardian.

WhatsApp and other third-party services

If you message us on WhatsApp or use the “Prepare on WhatsApp” button, your messages are also processed by WhatsApp (Meta) under its own terms and privacy policy. The same applies if you click the links to Google (Maps and reviews), Instagram or Facebook: you leave our website and their policies apply.

Our Meta app (Facebook and Instagram)

To publish on our Facebook page and Instagram account we use our own app registered with Meta, “Ok Computer App”. Only we use it and it does not process data about Facebook or Instagram users. How to ask for your data to be deleted is explained on the Data deletion page.

Changes to this policy

We may update this policy to adapt it to the law or to changes in our services. The date of the last revision is shown at the top of the page.