Terms and conditions
This is a courtesy translation. In case of discrepancy, the Spanish version prevails.
These terms apply to the quotes, installations and maintenance services of OK Computer (Dalmon Sistemas S.L.). Any specific terms signed in each quote or contract take precedence over these.
Quotes
Quotes are provided in writing, itemise equipment, labour and taxes (IGIC, the Canary Islands sales tax) and are valid for 30 days unless otherwise stated. The survey visit in the south of Tenerife is free of charge; for the rest of the island, any cost will be stated before the visit is arranged.
Installation and warranty
New equipment carries the three-year legal guarantee against lack of conformity, or the manufacturer's warranty where longer. Installation labour is guaranteed for one year. Faults caused by misuse, power surges, damp, tampering by third parties or lack of maintenance are excluded.
Maintenance plans
The SIN, Básico, Premium, Silver and Gold plans are contracted in writing, with the scope, support hours, response time, billing frequency and notice period set out in each contract. They are invoiced in advance per period and can be cancelled at the end of any period without penalty.
Software and licences
POS software (Sysme, Glop or others) is licensed under its manufacturer's terms. OK Computer installs, configures and maintains it, but does not own it. Customers are responsible for keeping their credentials and backups safe unless a backup service is included in their plan.
CCTV and time tracking
Customers are responsible for complying with data protection and employment law when using the cameras and clock-in systems installed (information signs, record of processing activities, informing employees). OK Computer provides template documentation, but this does not replace legal advice.
Consumers' right of withdrawal
If you are a consumer and you sign a contract away from our premises (for example, at your home) or at a distance, you have the right to withdraw from the contract within 14 calendar days without giving any reason, by writing to info@okcomputertenerife.com with a clear statement of your decision. If you ask us to start providing the service during that period, you will have to pay the proportional part of what has already been provided.
There is no right of withdrawal, among other cases, for goods made to your specifications or clearly personalised, or for services that have already been fully performed with your prior express consent and your acknowledgement that you lose that right once they are performed.
If you withdraw, we will refund all payments received, including standard delivery costs, without undue delay and at the latest within 14 calendar days of being informed of your decision, using the same means of payment you used unless we agree otherwise at no cost to you. If the contract included the delivery of goods, we may withhold the refund until we have received them or until you have supplied evidence of having sent them back. You may handle the goods as you would in a shop; if you handle them beyond that, you are liable for any diminished value.
Model withdrawal form
Complete and return this form (to info@okcomputertenerife.com or by post) only if you wish to withdraw from the contract. You may also use any other unequivocal statement.
- To: Dalmon Sistemas S.L. (OK Computer), C/ Agustín Millares 6B, 38678 Armeñime, Adeje (Santa Cruz de Tenerife), Spain. Email: info@okcomputertenerife.com.
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods/for the provision of the following service (*): …
- Ordered on/received on (*): …
- Name of consumer(s): …
- Address of consumer(s): …
- Signature of consumer(s) (only if this form is notified on paper): …
- Date: …
- (*) Delete as appropriate.
Complaints
Official complaint forms (hojas de reclamaciones) are available at our shop in Armeñime. You can also write to info@okcomputertenerife.com or call us on 922 71 73 90 to resolve any issue. If we cannot reach an agreement, you can turn to the consumer services of the Canary Islands Government or of your town council (OMIC) and to accredited consumer alternative dispute resolution bodies, such as the Canary Islands Consumer Arbitration Board (Junta Arbitral de Consumo de Canarias); if you ask, we will tell you whether we will take part in that procedure. More information in the Legal notice.
Data protection and applicable law
We process your data in accordance with our Privacy policy. These terms are governed by Spanish law; for any dispute, the parties submit to the courts of Arona or, where applicable, to those of the consumer's place of residence.
